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Outcome Objectives:

As a result of completing this activity, the participant will be better able to:

  • Describe the differences between people who become patients and those who choose not to seek medical care.
  • Identify the events that turn patients into plaintiffs.
  • Refrain from using specific physician behaviors that precipitate lawsuits.
  • List the behaviors of never-sued physicians and incorporate them into daily practice.
  • Apply the principles of patient-centered interviewing.
  • Recognize potentially litigious patients and put into practice methods for dealing with them.
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The Virtual Lecture Hall (VLH.com) is an online CME site offering AMA/PRA Category 1 credits for physicians and other health care providers. VLH.com is owned/operated by The University of Arizona College of Medicine-Tucson and offers courses that fulfill many state-mandated CME requirements, such as safe opioid prescribing, pain management, medical ethics, professionalism, risk management, medical errors prevention, patient safety, professional responsibility, cultural competency, infectious diseases, HIV/AIDS), infection control, domestic violence, child abuse and neglect, sexual assault, palliative medicine, and end-of-life care.