Whether your clinic could benefit from an overflow answering service to cover lunches and busy times, a 24/7 live answering solution, or anything in between, we look forward to working with you to provide an affordable, customized plan that exceeds the requirements of your medical center.

All across the nation, medical centers fill in the gaps left behind by traditional hospitals. Some clinics are operated for charity, others for a specific medical need, and some simply just for convenience. No matter what kind of medical clinic you and your team operate, MAP answering services and call center solutions can help. We have already helped countless clinics professionally manage their call flow and improve their bottom line. In the process, we have also freed up more time for staff members, given doctors the time to treat more patients, and so much more. These are just a few of the many improvements that make partnering with MAP a no brainer.

Medical centers are all different, and they often focus on different areas of medical expertise. MAP doesn’t believe in one size fits all approach. We take the time to get to know your clinic specifically. We work with you to customize a script for incoming calls, as well as a procedure for routing calls and messages to appropriate personnel. Our representatives can also answer frequently asked questions and book appointments without interrupting your staff. It’s like having an entire team of trained receptionists available 24/7 to answer calls in a professional and precise manner.

We understand the need for your clinic to remain compliant with all legal regulations, which is why we have designed our answering service for medical clinics to be fully HIPAA compliant. Our secure client portal logs all your calls and messages so you have a place to manage that information, gain valuable insights, and establish accountability for both your internal office procedures as well as our performance.

Here’s what you can expect from MAP Communications answering service for medical clinics:

• Highly-trained, professional agents dedicated to excellence.
• Greatly increased availability for staff to give care to patients.
• 24/7 call answering so phone calls are never mishandled or unanswered.
• A dedicated team who understands the ins and outs of clinic structure and operations.
• Full access to our call management systems and tracking tools to measure our effectiveness and customer satisfaction.
• And of course, 100% HIPAA compliance throughout our call handling processes, agents, and technology.

When a patient needs medical care, it’s imperative that they can get in touch with the right medical personnel. With MAP answering services for medical clinics, you never miss another call. We are based in the U.S. and are available 24 hours a day / 7 days a week to help answer any phone calls. It’s our mission to make sure that there is never a caller that goes to voicemail. We want to show medical centers that you can provide even greater care to more patients with an effective call answering service from MAP.

Whether you are looking for something as simple as after-hours answering coverage for a specific department or a comprehensive call center solution for your entire hospital, we have the experience and expertise necessary to help you implement an impactful live answering and messaging plan that will help your facility thrive.

Hospitals are one of the most complex and important areas of our society. From long-term care and research, to the ER and more, hospitals are the backbone of our overall healthcare system. As doctors and nurses strive to give us the best treatment possible, someone has to keep their hand on the pulse of the hospital itself. With so many employees, patients, and systems to handle, it can be difficult for hospital staff to manage competing priorities. For this reason, MAP has created HIPAA compliant live hospital answering service and call center solutions designed specifically for those who protect our health and well-being.

By partnering with MAP Communications, hospitals will no longer have to manage phone calls along with other day to day tasks. Imagine the weight that is lifted off of hospital staff when they know each call is professionally handled by the professional call agents at MAP Communications. It’s like having a trained team of receptionists at your service 24 hours a day, 7 days a week. With so many patients, departments, and other variables to handle, call answering with MAP can make a huge difference for any hospital.

Calls come in to hospitals for a number of different reasons. Many are looking to check up on loved ones, others are in need of care themselves, and some are from vendors who support the hospital’s operations. A call could be as simple as a request for directions to the hospital or as serious as a medical emergency. With MAP, we can route time-sensitive important calls directly to hospital personnel and handle smaller issues with a team of highly trained call agents. Perhaps one of the most important benefits of partnering with MAP for call answering service for hospitals is the time that is given back to internal staff. Doctors will be able to focus on treatment without being bothered by unnecessary phone calls, and front desk staff can focus on individuals in person. From the highest on the chain of command all the way down, the entire staff can be more efficient when customized call answering services for hospitals are implemented.

Here’s what you can expect from MAP Communications hospital answering service:

• A team of highly-trained, professional agents who are able to put callers at ease and get them the assistance they need.
• Greatly increased availability for staff to give care to patients.
• A dedicated team who understands the ins and outs of hospital structure and operations.
• Full access to our call management systems and tracking tools to measure our effectiveness and customer satisfaction.
• 24/7 call answering – so phone calls are never mishandled or unanswered.
• And of course, 100% HIPAA compliance across all of our hospital call center solutions, staff and tools.

MAP is based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls for your hospital. We want to make sure that there is never an unanswered call at any hospital facility so that operations run as smoothly as possible and patients get the best care available. Contact us today about our fully customizable answering service and call center solutions for hospitals.

In the chiropractic world, a small adjustment can make a big difference for patients who are experiencing discomfort or pain. In the same way that a chiropractor is able to adjust the joints in order to align a patient, MAP Communications specially customized chiropractor answering service is helping chiropractic offices make the necessary adjustments in order to operate more effectively for their patients!

As a chiropractor, you have worked hard to learn the intricacies of the human body so that you can help adjust patients and make them feel better. So why would you want to be tied down with phone calls and scheduling in the middle of your day? This is where MAP Communications can help. We have seen first-hand how difficult it can be for chiropractic offices to handle day to day tasks and appointments while also managing incoming phone calls. And even if you have assistants or a receptionist, we can offer additional support for your staff; they can focus on in-person patients, while we field all calls. Best of all, our call agents have experience answering questions and helping to convert callers into loyal customers. Being readily available to talk to patients and interested customers will set your business apart from the competition, allowing your client list to grow and your business to flourish.

Our team is trained to answer important questions about chiropractic procedures. We customize a script which is used for each and every caller. We can learn more about their pain or symptoms, medical conditions, and insurance coverage. We can even schedule appointments and follow up calls to learn more about their medical and treatment history.  Plus, not all of your patients can call and schedule appointments or ask questions during your office hours, so we can help answer those calls 24/7/365. No matter your office hours, we have got you and your patients covered.

Here’s what you can expect from MAP Communications chiropractor answering services:

• A team of highly-trained, professional agents who are able to answer questions and get your patients the help they need.
• Greatly increased availability for staff to give care to patients.
• Full access to our call management systems and tracking tools to measure our effectiveness and customer satisfaction.
• A team who is dedicated to helping chiropractic patients receive the treatment they need.

Chiropractors have helped countless patients avoid costly surgeries and relieve pain over the years. Isn’t it time that someone relieved their own pain of constantly ringing office phones?

MAP is based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls. We want to make sure that there is never an unanswered call when chiropractic services are needed.  Not every answering service has the training and know-how to answer phone calls for a chiropractic office, but we do. We want to show chiropractic offices that you can provide even greater care to more patients with an effective call answering service from MAP!